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This
page will be updated regularly IY"H throughout the calendars season. Customer service: Can I change my order once I've submitted my order form? What if I'm late with submitting my files? Is ordering restricted to Chabad-Lubavitch Shluchim only?
Selling ads: What sizes ads should I sell on the ad strip? What sizes are the empty dates boxes at the beginning or the end of the months?
Preparing the calendar: Can I use your graphic designer to put together my ads for me? What's the best way to scan business cards? What graphic format should I ask tell my advertisers to send me? What tips can you give for preparing my calendar myself with Microsoft Publisher? Why can't I open my publisher template? Mailing How much can I expect postage to cost?
Customer service: Can I change my order once I've submitted my order form? Answer: We plan on printing the generic calendars sometime in Tammuz. Up until then, you can order more calendars to be printed. Any other changes to your order can be made even later, up until the time that your artwork has been submitted. Changes to the shipping options, mailing preferences, and your user profile can all be made online at our custom website.
We do accept all major cards for payment. Charges will show up on your bill as "The Printhouse". We reserve the right to add a convenience fee of up to 1% should we have to process the credit cards ourselves (to date, this has never been necessary). Is ordering restricted to Chabad-Lubavitch Shluchim only? While our project is geared primarily toward helping Shluchim, we will gladly print calendars for non-Chabad institutions, provided that that this project - as well as their work in general - does not negatively impact the work of the local Chabad-Lubavitch institutions. If you are not registered in the official Merkos directory of Shluchim, we will require one of the following:
Selling ads: What sizes ads should I sell on the ad strip? Small calendar: The ad strip is 2" high and 10.875" wide. After leaving space for margins etc., you can sell three sizes:
Large calendar:
What sizes are the empty dates boxes at the beginning or the end of the months? Large
calendar: 1.5" H by approx. 1.75" W (There can be as many as six empty spaces in a strip. There are no grid lines dividing them. Multiply the width by the number of empty dates on any given month).
Preparing the calendar: Can I use your graphic designer to put together my ads for me? Mrs. Ella Vorovich of www.vepgraphics.com (416-665.9785) is available to help you put together the calendar at rates which are usually less than what you'd pay your own graphic designer. Her fees begin at $300 for simple jobs. Mrs. Vorovich is a Shlucha herself and works with many Shluchim throughout the year. Please note that you would work with her directly - we take no responsibility for that side of the operation. What's the best way to scan business cards? Of course, it's always best to have your advertisers send you their ads in digital format. If they can't, and if the business card is simple text, it's probably best to just retype it yourself. Scanned text never looks as good as the original. Even if you must scan a business card, it might be wise for you to bring them all to service such as Kinko's to scan it professionally. If you have to scan it yourself, make sure to scan it at a resolution of 300DPI (Dot Per Inch). In addition to the resolution, there are other settings on your scanner's software that you'll need to play around with in your scanner's software to get the best image possible.
What graphic format should I ask tell my advertisers to send me? If you're using QuarkXpress or InDesign, you can have your ads sent to you in PDF format. The advantage of this format is that the clarity of the text is never degraded. Make sure they create the PDF using the "Professional" (high-resolution, fonts included) setting. Microsoft Publisher does not read PDF files, but you can have your advertisers save them in EPS format, which is essentially the same thing and which Publisher can read, too. If you advertiser does not have that capability, have them save it in TIFF (or if need be, in JPEG) format. In either case, make sure they save as high resolution graphics (300DPI). What tips can you give for preparing my calendar myself with Microsoft Publisher? (a) Only use fonts which are available on your system! If you are copying files from another computer, of if you have recently upgraded your operating system, first check tools->commercial printing tools->fonts and make sure that no fonts are listed as missing. If you do have missing fonts, you MUST replace them before submitting your files. (b) If you are planning to send the file to us in Publisher format, we will need to have a copy of all those fonts in order to prepare your files properly. This can be done in two ways: Your best bet is to use only embeddable fonts. Check under commercial printing tools->fonts for a list of fonts being used in your publication and whether or not they are embeddable. Try to use only fonts which say "may embed". When you are ready to send the files to use, embed the fonts (by clicking the checkbox) and save it. Avoid using fonts which are listed as 'preview only'. This will only cause you problems down the road. Also, do not actually embed the fonts until you're ready to send the files to us. There is no need to load all those fonts up every time you open the file. (c)
As any graphic designer will tell you, a publication using fewer
fonts will look much neater. Start off by picking several fonts which
you think will work best
for you , and stick
with them throughout your publication. As
of Publisher XP, you can use the built in "font schemes",
which give you several
fonts that work well together as a group. If you must use some fonts which are non-embeddable or preview only, you'll need to manually make a copy of those fonts and email them to us. You can find the files in the windows->fonts folder on your computer. Make sure you know how to do this before you use any fonts which are not embeddable. (e) Text boxes have been placed on all dates. Feel free to move or to resize them as you wish. It's best, however, if you don't change the size of the textboxes, so that you can be sure it won't conflict with other information which we might yet add on some dates. Should you not like the font we've used for those boxes, you can change them all at once by changing the "date sponsorship" formatting style. (In publisher 2003: Format->styles and formatting). This will give all date sponsorships a uniform look.
Why can't I open my
publisher template?
We have saved prepared the templates in Publisher XP/2003/2007 format. If you are using Publisher 2000, you will not be able to read the files. You can contact us and we'll resave your files in the 2000 format, but WE WILL NO LONGER ACCEPT FILES IN 2000 FORMAT. We strongly recommend that you upgrade your version. If you are a non-profit, you can get Microsoft Office 2007 for $20.00 at www.techsoup.com as long as you register as a community outreach organization (not a religious and/or educational institution). Other restrictions apply, but it is well worth it.
I'm using Publisher and I'd like to avoid the $100.00 fee. How can I convert my files to PDF format myself? Registered users of Office 2007 can download a free update from Microsoft which will allow them to save fils in PDF files. Otherwise, you will need a copy of Adobe Acrobat (not the free Adobe Reader) installed on your computer. If you do, the process is usually quite straightforward. Here are some basics. (a) Once your files are 'ready to go', delete all background images of the generic calendar, all instruction boxes, and save the result in a new file. Name the file "Imprint999", the '999' representing your lot number. (b) With
the new file open, click on file->page setup, then choose the 'printer
and paper' tab. Under 'printer name' choose your Acrobat
printer (probably called 'Adobe PDF' or something similar). If you
don't have an Acrobat printer, you will have to print to a PostScript
file first. Refer to (e) Important: Back in Publisher's "page setup", you must now change the orientation from landscape to portrait. (d) Click OK, then print the file. A dialog box should appear asking you what to name the PDF file and where to save it. It will take a few minutes and presto! (e) Under certain conditions, using the Adobe built-in printer will cause errors. In the event this happens to you, you will have to first print your file as a PostScript (.ps) file, then convert it to PDF using Acrobat Distiller. Here are the steps: (f) Check
if your regular printer is PostScript. (If it is it will allow you
to set PostScript options). If it is not, then install the
built-in 'MS Publisher Image setter' that comes with Windows. Use
the Windows 'Add printer' wizard to find and install this printer. (I) Open Acrobat Distiller. Change the default setting to 'press quality'. Find the PostScript file you just created and 'drag' it onto the Distiller window. Your PDF file will now be created. Mailing How much can I expect postage to cost? Actual postage rate vary slightly based on the makeup of your mailing list. But the average last year was about $0.21 per piece ($0.28 for the larger calendar). If you have extra page inserts, the costs go up slightly. Update: Postal rates were raised in 2007, and will rise again in 2008.
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