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Quality guarantee: Based on customer feedback, we are in the process of formulating a refund/penalty schedule in event something goes wrong with the printing. On time delivery guarantee: We have every intention of shipping/mailing your calendars at least a week before our 'guaranteed' shipping dates. If, after submitting your files at the proper deadline, your calendars don't ship/mail by the 'guaranteed' date, we will deduct 5% off your printing bill. If your order is delayed more than one week, we will continue to deduct an additional 1% of the remaining sum for every business day until your order is shipped.
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